Where do the identity verification questions come from? What if I don’t remember the answer?

The questions SafeSend Returns ask are knowledge-based questions pulled from government and credit sources.

You may be asked things like where you lived in a given year, or when you bought your car or home. If you don’t remember the answers to the questions or answer incorrectly, you won’t be able to sign your e-file authorization form(s) electronically. If you run into this situation, please contact us.

Is it safe to enter my Social Security number?

Yes. SafeSend is a secure platform for viewing and signing your e-file authorization form(s).

Look for HTTPS:// at the beginning of the site URL and a locked padlock symbol in your browser’s URL bar to confirm you’re using a secure site.

Will this work on any internet-connected device? Does SafeSend Returns offer an app for my smartphone?

You can complete this process on any computer, smartphone, or tablet via a web browser.

Currently, there’s no SafeSend Returns app available.

Will I receive a notification when my return is ready for signing?

Yes. Email notifications regarding your return will come from noreply@safesendreturns.com or noreply@safesend.com.

How do I know if I qualify to review my return and electronically sign my e-file authorization form(s) via SafeSend Returns?

You can use SafeSend Returns if all portions of your tax return qualify for e-filing and you’ve given us a valid email address.

How is this different from e-filing?

SafeSend Returns allows you to sign your e-file authorization form(s) electronically, but it won’t submit your return to the IRS.

Once signed, BGM is automatically notified, and your tax professional will complete the filing process for you, including submission to the IRS.

My spouse and I file our return jointly – how can we both sign the e-file authorization form(s)?

If both spouses have an email address on file, each will receive an email with a link to view the return, answer identity verification questions, and sign the e-file authorization form(s).

If only one spouse has an email address on file, that spouse will first receive the link with identity verification questions specific to him/her.

He/she will sign the e-file authorization form(s) then enter an email address for the second spouse.

The second spouse will receive the email link with identity verification questions specific to him/her and sign the form(s).

If a couple shares an email address, you’ll receive an email with identity verification questions specific to one spouse.

After he/she answers the identity verification questions and signs the e-file authorization form(s), he/she can enter the shared email address again.

A new link will send to the shared email address with identity verification questions specific to the second spouse/signer. He/she will answer the identity verification questions, then sign the form(s).

Can I set up reminders for my quarterly estimated payments?

If estimated payments are included in your review copy, you’ll automatically receive an email reminder seven days before your payment is due.

If you choose to turn off email notifications, you won’t receive reminders for the remainder of the tax year.

Will I have the option to download and print my return for my records?

Yes.

After signing my e-file authorization form(s), will I receive confirmation that it successfully sent to BGM?

Yes. Once you sign your e-file authorization form(s), you’ll receive an email stating it was successful.

The email will also include a link to download a copy of your tax return for your records.

How do I track my return?

Within 24 hours of BGM e-filing your return, you’ll be able to track the status of your return by visiting the IRS’s Where’s My Refund?

What if I don’t receive an email with my access code?

Check your spam or junk email folders. If you don’t enter the code within the 20-minute time limit, request another.

I have questions. Who do I contact?

Please contact BGM by using the contact form and we’ll follow up with you.